Terms & Conditions
Customer Care
At Urban Garden and Stone, we pride ourselves on providing exceptional customer care. Our team is always available to answer any questions you may have about our products or services. We believe in building trust with our customers, and our detailed policies reflect that commitment.
Our policy is to offer a full refund for any product that does not meet your expectations if there is no damage to the product during the return inspection. Feel free to contact us within 30 days of purchase to initiate a refund. For any other inquiries, please reach out to us via phone or email. Please read more below.
Privacy
We take the privacy and safety of our customers very seriously. Your personal information is stored securely and is never shared with third-party organizations. We use industry-standard encryption to protect your data and ensure that your any of your transactions are safe and secure.
Safety
The stone yards and show room can be dangerous. Please keep your children in your vehicle or under direct supervision at all times. We prohibit climbing on rocks and lifting products that have not been purchased. We recommend to wear gloves when handling stones. We are not responsible for any personal injury or vehicle damage while on premises.
Payment Methods
Credit / Debit Cards
Cash
SAFTEY GUARDS
During delivery or installment please treat Urban Gardens and Stone staff with respect and if there is a concern please contact us at (385)-545-7625. Thank you!
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Urban Gardens and Stone. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your product to initiate a return or exchange. We accept returns of unused and undamaged products. We charge a 25% restocking fee for any refunds or exchanges. Refunds will be issued back to the original form of payment, and exchanges can be made for items of equal or lesser value. Please note that some products, including live plants, may not be eligible for returns or exchanges. If you have any questions about our return and exchange policies, please don't hesitate to contact us.